Authorised customer-experience audits
ServiceScope conducts structured, authorised customer-experience audits and gives local businesses a practical report showing what works, what doesn't, and what to fix.
A$149 AUD one-time · Greater Sydney
Overall experience
A clear score, not a guess.
See it. Score it. Improve it.
A considered process
Authorised by you
Activities are agreed in advance. No deceptive, unsafe or unauthorised conduct.
Structured fieldwork
Each observation links to what happened, why it matters and what to do next.
Built for action
Your report closes with the priorities that deserve attention first.
What's included
From finding the business online to booking, arriving, buying and following up, the audit follows the agreed moments that shape a customer's decision.
The scope
Online discovery, website and mobile usability, opening hours, pricing clarity, directions and booking or enquiry flow.
Arrival, staff interaction, customer flow, wait-time observations, purchase or booking experience, checkout and follow-up where authorised.
The report
How it works
After payment, confirm the business, priority journey, permitted activities, spending limit, concerns and restrictions.
We complete the agreed research and fieldwork, only within your explicit authorisation.
Get scores, evidence-based findings and the improvements to address now, next and later.
The core offer
One manually fulfilled, authorised audit for a local business that wants an exact picture of its customer experience.
Included in your audit
Audits are authorised by the client. ServiceScope does not engage in deceptive, unlawful, unsafe, secretly recorded or unauthorised activity. Purchases and bookings happen only with your explicit approval; no revenue, rankings, conversions, reviews or growth outcomes are guaranteed.
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